Refund Policy
Welcome to the refund policy of EquiDistanceNexus. We want you to be completely satisfied with every order placed through equidistancenexus.xyz. Below you will find clear information about returns, refunds, exchanges, and how we handle issues related to your purchases. If you have any questions, you can reach us at +44 20 7946 0123 or via our contact page on equidistancenexus.xyz.
1. Satisfaction Guarantee
Your satisfaction is important to us. If you are not happy with your order, please contact us within 7 days of delivery with your order number and a brief explanation of the issue. We will review your request promptly and aim to provide a fair resolution, which may include a refund, replacement, or alternative remedy at our discretion.
2. Eligible Items
Most food items, beverages, and accessories the moment they leave our kitchen are considered eligible for return or exchange only if they arrive in a condition that prevents enjoyment (e.g., incorrect item, damaged packaging, or a missing item). Perishables and custom orders may be excluded from returns unless they were delivered incorrectly or spoiled in transit. Please note that we do not offer refunds for orders that were delivered correctly and enjoyed as expected if the customer simply changes their mind.
3. Damaged, Incorrect, or Missing Items
If you receive a damaged, incorrect, or missing item, please contact us within 48 hours of delivery with photos of the issue and your order number. We will arrange a replacement, credit, or refund as appropriate. Damaged items must be reported with packaging intact where possible. Replacement items will be shipped to the address on the original order unless otherwise requested.
4. How to Request a Refund or Exchange
To request a refund or exchange, please provide the following information: order number, delivery address (city, street or area, postal code), a brief description of the issue, and preferred remedy (refund or replacement). Submissions can be made through our support page on equidistancenexus.xyz or by calling +44 20 7946 0123. We may request additional information to verify the order details and the nature of the issue.
5. Processing Time
Once a request is approved, refunds to the original payment method typically take 5–10 business days to appear on your statement, depending on your bank or card issuer. For replacements, you can expect dispatch within 2–4 business days after approval, subject to current capacity and ingredient availability.
6. Fees and Deductions
In some cases, a restocking or processing fee may apply, particularly for items that were not defective or were canceled after preparation began. The policy will clearly indicate any such charges at the time of the decision. Please note that shipping charges are non-refundable unless the item arrived damaged or as part of a validated error on our side.
7. Non-Refundable Items
Gift cards, promotional bundles, and custom catering orders may have different terms. If you purchased a special package or catering service, the refund eligibility will be described at the time of purchase. In all cases, we strive to reach a fair outcome consistent with our standards and the expectations set at checkout.
8. Cancellations
Orders canceled before dispatch may be eligible for a full refund. If cancellation occurs after preparation has begun, a partial refund may be offered to cover ingredients and labor. Please contact us as soon as possible at +44 20 7946 0123 or via equidistancenexus.xyz to discuss cancellation options.
9. International and Local Orders
For orders delivered within United Kingdom, refunds will be issued in £ to the original payment method. If your delivery is international, processing times and methods may vary by region. We will provide a clear estimate during the approval of your refund request.
10. How to Contact
If you have questions about this Refund Policy or a specific order, please contact us at +44 20 7946 0123 or through equidistancenexus.xyz. Our team at London, 42 Pizza Lane WC2H 9JP, United Kingdom is ready to assist you Monday through Friday, 9:00 to 18:00 local time. You can also visit our website for further details and updates at equidistancenexus.xyz.
11. Changes to the Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. The current version will be posted on our site, and the effective date will be indicated. If you have questions about any changes, please reach out to our support team at +44 20 7946 0123 or equidistancenexus.xyz.
Thank you for choosing EquiDistanceNexus for your dining experience. We appreciate your trust and are committed to handling every concern with care and fairness.